6How to help

Social workers

Social workers work in a variety of settings and are often the first point of contact with someone who has a gambling problem. Social workers work in community health centres, child protection and family support services, schools, youth justice settings, and disability and aged care services.

Social workers can identify if their client is presenting with a particular issue but unless they have clinical qualifications they cannot diagnose or treat their client for problem gambling.

It can be difficult to identify if your client has a problem with gambling as they are most likely presenting with another issue related to a social, financial, legal or emotional problem. People with a gambling problem do not tend to seek help independently until they have had a gambling problem for a long time – even years.

If you suspect your client may have a gambling problem a simple question such as “Have you ever had an issue with your gambling?” is a good place to start. The Problem Gambling Severity Index (PGSI) is a useful tool for social workers to determine the severity of their client’s gambling and whether to refer clients for specialist help. (See the section for mental health workers for more info on the PGSI).

Community settings

Staff and volunteers in community organisations such as neighbourhood houses may be in contact with community members experiencing gambling related problems.

Community organisations employ staff and engage volunteers across a range of professional qualifications, training and work experience. The type of response or intervention by a staff member/volunteer for a person who may have a problem should reflect the staff member’s/volunteer’s level of qualification and experience.

Community members may mention a social, financial, legal and/or emotional problem to a staff member which may be related to a gambling issue.

Be mindful that asking a person about their gambling can be confronting. They may have strong emotional reactions. Be careful and respectful, supportive and non-judgemental, and use your discretion about when and whether to raise the issue. A simple question such as “Have you ever had an issue with your gambling” may be effective with some community members. Discretely providing information about Gamblers Help (see below) may be helpful.

Don’t feel you have to ask the person about their gambling. The fact they are engaged with your community organisation is important. It can help prevent further isolation and loneliness. Trusting others may be a significant thing for people with gambling or other problems and maintaining this trust may be an important protective factor. Sharing your awareness of resources and referral information in a gentle and non-confronting way could be useful.